We hope that you are delighted with every purchase you make from Home Supplies Direct but if for any reason you are not entirely satisfied then please know that we have experienced people on hand to help you.
Here’s how we can help…
Amending or Cancelling an Order
If you'd like to amend or cancel a recently placed order please contact our Customer Service Team on 0208 998 0118.
Amendments to an order can be made right up until the point we despatch the order but once an order has been despatched we cannot amend or cancel it.
Damaged or Incorrect Items
Please check your parcel when it arrives.
If you've received an order that contains damaged goods or is missing an item, please get in touch within 30 days (or 7 days for shortfalls) so that we can rectify the situation.
The quickest way to speak to us is to call our Product Returns Team on 0208 998 0118
You can also send an email to them at firstname.lastname@example.org
We will replace missing or damaged products without further charge and do everything we can to put it right for you as quickly as possible.
Returning Unwanted Items
If you've ordered an item that turns out to be unsuitable, you have 30 days from receipt of your goods to let us know. We are happy to refund unused goods that have been returned to us in original, resalable condition. We will refund the item in full when we receive it back at our warehouse.
Please note we will not refund the postage for unwanted items that have been returned.
Product Returns should be sent to:
Home Supplies Direct Returns Dept.
Unit 6 Wadsworth Business Centre
21 Wadsworth Road, Perivale
If you wish to return products to us please include a copy of your sales invoice supplied with your order or short note explaining the returns.